FAQs

A "Started Video" for subscription usage is counted when a video begins playing on Ober Player, meaning at least one frame has been displayed. Scenarios like a non-autoplay player, displayed errors, or unfinished countdowns are not counted as a started video.

You'll receive email notifications when you reach 50%, 80%, and 100% of your total allowed started videos.

Click on "Login" in the navigation bar to access the client portal for managing your subscription.

Follow the instructions in the GitHub Packages Registry Documentation to access the private NPM registry.

To change the domain name or GitHub username, cancel your current subscription and subscribe again with the new details.

Your premium token will be sent to your email after you subscribe. It will be sent promptly, so please be patient.

Pro and Enterprise Plan users can contact us at contact@oberplayer.com using the email address associated with their Ober Player account. We aim to respond as quickly as possible.